Customer Success Manager
With a BS in Biomedical Engineering, Jenna launched her career in the heart of surgical innovation as an engineer for a surgical robotics startup – working on upstream projects and developing physician education programs. This was followed by a distinguished career at Smith+Nephew where she was responsible for the execution of robotics software & hardware go-to-market strategies, managing the success and growth of robotic product portfolios and existing knee replacement solutions. Always with a cup of coffee in her hand, Jenna has a data-backed record of success growing usage across products, increasing business value, and leading strategy in key launches. Having provided thousands of hours in live surgery and labs assisting orthopedic surgeons and sales teams with learning new enabling technologies, she uses her abilities as an effective communicator and natural leader to drive business value for partners while improving patient outcomes.